Frequently Asked Questions
Products
Do you have a showroom or a physical store?
Boweryn is an online-only retailer, allowing us to offer high-quality sofas at competitive prices without traditional retail markups.
Where are Boweryn’s products manufactured?
We carefully source and curate sofas from trusted manufacturers and brands that meet our high standards for durability, comfort, and design.
What is the weight capacity of Boweryn sofas?
Each sofa varies depending on its design and materials. Most of our selections support between 600-1,200 lbs, but we recommend checking individual product listings for exact specifications.
Are your fabrics pet- and kid-friendly?
We prioritize selecting sofas with durable, high-performance fabrics that resist wear, stains, and pet hair. Many of our options, such as performance velvet and woven blends, are great for homes with kids and pets.
How do I clean my sofa fabric?
Care instructions vary by brand and fabric type. In general, we recommend vacuuming with an upholstery attachment and spot-cleaning with mild detergent and water. Each product page provides detailed care instructions.
Do you use flame retardants in your furniture?
We carefully select sofas that comply with modern safety standards and are made without added flame retardants.
Assembly
How do I assemble my furniture?
Most of our sofas are designed for easy, tool-free assembly. Assembly instructions are included with your purchase and available on our website.
Can I set up my sofa by myself?
Yes! Many of our selections are designed for quick and simple assembly. However, for larger sectionals, having an extra pair of hands is recommended.
Do I need any tools for assembly?
Most of our sofas do not require tools for assembly. If any tools are needed, they will be included in the packaging.
Shipping & Returns
How long will it take to receive my order?
Shipping times vary by manufacturer and location, but most orders arrive within 7-14 business days. Estimated delivery times are provided at checkout.
How do I track my order?
Once your order ships, you will receive an email with tracking details so you can follow its progress.
Will I be notified before delivery?
Yes! Our delivery partners will provide updates and may offer scheduling options depending on your location.
What if my order arrives damaged?
Please inspect your items upon delivery. If anything is damaged, contact us within 48 hours with photos, and we’ll work with the supplier to resolve the issue as quickly as possible.
Can I return an item if I’m not satisfied?
Yes! We offer hassle-free returns within 14 days of delivery. Items must be in their original condition and packaging.
I no longer have the original packaging. Can I still return my item?
Original packaging is required for returns. If lost, contact us, and we’ll do our best to find a solution based on the supplier’s return policy.
Ordering & Payment
Can I cancel my order?
Cancellations are allowed within 24 hours of purchase. If your order has already shipped, it will need to be processed as a return.
Do you offer financing?
Yes! We offer flexible payment options through Klarna, allowing you to split your purchase into manageable monthly payments.
Is it safe to place an order on Boweryn’s website?
Absolutely. Our checkout process is fully secure, and all payment information is encrypted for safety.